Privacy Policy
Elastic Concept, including its division Roartank, is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our websites (www.elastic-concept.com and associated subdomains) and services.
By using our websites and services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our websites or services.
(1) Information We Collect:
1.1 Personal Information:
We may collect the following types of personal information:
• Name, email address, phone number, and company details (e.g., registration number, address).
• Billing information, including credit card or bank details, for payment purposes.
• Social media handles and account details for campaign purposes.
1.2 Non-Personal Information:
We may collect:
• Browser type, IP address, and location data.
• Website usage data, such as time spent on pages and interaction patterns.
• Device information, such as operating system and device type.
1.3 Information from Third-Party Platforms:
We may collect publicly available information or data you share with us through third-party platforms (e.g., Facebook, TikTok, Xiao Hong Shu) for campaign purposes.
1.4 Influencer and KOC Data:
For Roartank campaigns, we may collect:
• Social media metrics, including follower count and engagement rates.
• Preferences and campaign-specific details to ensure alignment with objectives.
(2) How We Use Your Information:
We use the information we collect for the following purposes:
2.1 Service Delivery:
• To process payments and deliver services, including content creation, influencer management, and campaign execution.
• To manage communications related to projects and campaigns.
2.2 Marketing and Personalization:
• To send promotional materials, updates, and offers for Elastic Concept and Roartank services.
• To personalize your experience on our website or within campaigns.
2.3 Compliance and Legal Obligations:
• To comply with applicable laws, regulations, and contractual obligations.
• To enforce our Terms and Conditions.
2.4 Protecting Elastic Concept’s Intellectual Property:
• To safeguard Elastic Concept’s strategies, designs, and campaign methodologies, which remain our property unless explicitly transferred in writing.
(3) How We Protect Elastic Concept’s Rights:
3.1 Intellectual Property Protection:
• All strategies, designs, campaign data analysis, and methodologies created by Elastic Concept remain the sole property of Elastic Concept unless explicitly transferred in writing.
• Clients are granted a limited, non-exclusive license to use deliverables for the agreed purposes. Unauthorized replication, redistribution, or repurposing of Elastic Concept’s work is strictly prohibited.
3.2 Client Liability for Misuse:
• Clients are prohibited from using deliverables or data for illegal, unethical, or unauthorized purposes. Elastic Concept reserves the right to suspend or terminate services if such misuse is identified.
3.3 Responsibility for Data Compliance:
• Clients must ensure that any data shared with Elastic Concept complies with applicable data protection laws. Elastic Concept is not liable for issues arising from the Client’s improper data handling.
3.4 Termination of Services:
• Elastic Concept reserves the right to refuse or terminate services if Clients fail to comply with data-sharing regulations, payment terms, or ethical guidelines.
(4) Data Retention
We retain information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Data no longer required is securely deleted.
(5) Your Privacy Rights:
5.1 GDPR (European Union):
• Right to access, correct, or delete your personal data.
• Right to data portability and to restrict or object to processing.
5.2 CCPA (California):
• Right to know what data we collect and how it is used.
• Right to request deletion of personal data.
5.3 PDPA (Malaysia):
• Right to access and correct your personal information.
To exercise your rights, contact hello@elastic-concept.com.
(6) Data Security:
We implement industry-standard measures to protect data from unauthorized access, alteration, or disclosure. However, no system is completely secure. By using our services, you acknowledge and accept this risk.
(7) Cookies and Tracking:
Elastic Concept uses cookies to:
• Improve website functionality.
• Analyze website traffic and visitor behavior.
• Deliver personalized advertisements.
You can adjust your browser settings to refuse cookies, but some features may be restricted.
(8) Roartank-Specific Practices:
8.1 Influencer and KOC Data:
• Roartank collects influencer and KOC data (e.g., social media metrics) to execute campaigns and match with appropriate brands.
• Influencer data is shared only with approved clients for campaign purposes.
8.2 Campaign Data Usage:
• Campaign data is used solely for reporting and performance analysis.
• Clients and influencers must use campaign data only for the purposes agreed in writing.
(9) Global Data Transfers:
Elastic Concept may transfer personal data across borders to fulfill service obligations. All transfers comply with applicable regulations, including GDPR’s Standard Contractual Clauses or equivalent frameworks.
(10) Third-Party Links:
Our websites may contain links to third-party websites. Elastic Concept is not responsible for the privacy practices or content of external sites.
(11) Data Breach Responsibility:
While Elastic Concept employs stringent security measures, we cannot guarantee full immunity to cyberattacks. In the event of a breach, we will:
1. Notify affected parties promptly.
2. Take corrective actions as required by law.
Elastic Concept’s liability for breaches caused by external attacks is limited to these measures.
(12) Updates to This Policy:
Elastic Concept reserves the right to update this Privacy Policy. Changes will be communicated via the website, and continued use of services constitutes acceptance of updated terms.
(13) Contact Us:
For questions or concerns about this Privacy Policy or how your information is handled:
EC Elastic Concept (003438896-A)
Email: hello@elastic-concept.com
Phone: +60166050902
Website: www.elastic-concept.com