Terms and Conditions
Welcome to Roartank by Elastic Concept!
These Terms and Conditions govern your use of Roartank’s website and services, located at www.elastic-concept.com/roartank. By accessing our website or purchasing our services, you agree to the terms outlined below
If you do not agree with these Terms and Conditions, please refrain from using Roartank’s services
(1) Payment Terms:
Payment Requirement:
All payments must be made in full before services commence.
Accepted payment methods include credit card payments and manual bank transfers.
Refund Policy:
Payments are non-refundable once services have commenced, unless otherwise agreed upon in writing.
Ownership and Payment Clause:
All rights to deliverables remain the sole property of Elastic Concept until full payment is received.
Ownership of deliverables will transfer to the Client upon receipt of full payment, unless otherwise specified in a written agreement.
Taxes and Fees:
Prices listed on the website exclude taxes unless otherwise stated.
Clients are responsible for any additional taxes, charges, or transaction fees associated with payments.
(2) Scope of Services:
Roartank provides the following services:
Sample Connect:
Delivering products to Key Opinion Consumers (KOCs) for authentic reviews.
Packages include options for 10, 20, or 30 KOCs, as specified on our website.
Experience Invite:
Hosting immersive brand experiences with influencers to drive engagement.
Packages include options for 5, 10, or 15 influencers.
Review Boost:
Enhancing Google review ratings and reputation management.
Packages include options for 10, 20, or 30 reviews.
Roar Request:
Tailored campaigns designed to meet specific client goals.
Deliverables and pricing are determined based on individual client requirements.
Note: Any modifications or customizations to the agreed-upon services may incur additional charges and require a separate agreement.
(3) Copyright Ownership:
Ownership of Deliverables:
All materials created by Roartank remain the intellectual property of Elastic Concept until full payment is received.
Upon full payment, copyright ownership of the deliverables transfers to the Client, unless otherwise stated in a written agreement.
License to Use:
Roartank grants the Client a non-exclusive, royalty-free license to use the deliverables for their intended purpose.
Additional uses beyond the original scope require prior written approval.
Protected Work:
Unauthorized reproduction, redistribution, or modification of any deliverables or materials provided by Roartank without explicit consent is strictly prohibited.
Non-Payment Rights:
In the event of non-payment, Elastic Concept reserves the right to withhold or discontinue usage of any deliverables.
(4) Confidentiality:
Protection of Information:
Both parties agree to protect confidential or proprietary information shared during the project, including business strategies, financial details, and campaign data.
Duration:
Confidentiality obligations remain in effect during the project and for two (2) years after its conclusion unless otherwise specified in writing.
Exclusions:
Confidentiality does not apply to publicly available information or information required by law to be disclosed.
(5) Data Protection:
Compliance with Laws:
Elastic Concept complies with applicable data protection regulations, including GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and Malaysia’s PDPA (Personal Data Protection Act).
Client Rights:
Clients have the right to access, correct, or delete their personal data as permitted by applicable law.
Purpose of Data Collection:
Data is collected solely to execute and manage services agreed upon in the contract.
(6) Indemnity:
The Client agrees to indemnify and hold harmless Elastic Concept and its affiliates, employees, and agents from any claims, damages, or expenses arising from:
Misuse of deliverables or services.
Violation of third-party intellectual property rights.
Non-compliance with applicable laws or regulations.
(7) Governing Law and Dispute Resolution:
Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia unless otherwise specified.
Dispute Resolution:
Any disputes shall be resolved through arbitration under the International Chamber of Commerce (ICC) Rules, with arbitration seated in Kuala Lumpur, Malaysia, and conducted in English.
(8) Limitation of Liability:
Elastic Concept and Roartank are not liable for:
Indirect, incidental, or consequential damages.
Loss of profits, data, or business opportunities.
Total liability is limited to the amount paid by the Client for the services.
(9) Force Majeure:
Elastic Concept shall not be held liable for delays or failure to perform services due to causes beyond its reasonable control, including but not limited to:
Natural disasters, pandemics, or government restrictions.
Acts of war, terrorism, or labor disputes.
(10) Contact Us:
For inquiries or further assistance, please contact us at:
Email: hello@elastic-concept.com
Phone: +6016-605 0902
Website: www.elastic-concept.com/roartank